FAQs

What payment methods do you accept?
We accept all major credit and debit cards for payment including: Visa, MasterCard, American Express, GooglePay, Apple Pay, and Shopify Pay.

When will I be charged for my order?
Your card will be charged within 24 hours of the order being submitted, and you will receive an email confirming that your order has been placed successfully.

How do I get a discount code?
Be sure keep an eye out on our website, sign up to our newsletter and follow all of our official social media for surprise discount codes, latest products and competitions.

How can I use my discount code?
After entering the valid promo code at the Cart page, your order will be discounted. Please note that discount codes cannot be used in conjunction with other offers/ promotions.
 
How do I know what size to choose?

All pyjamas are true to size so we would recommend choosing the size that you would usually wear in pyjamas / clothing. You can also find our size chart here.

How do I place an order?
Placing an order at Pyjamily is easy, all you have to do is browse, add to basket and checkout.

Q: What is a pre-order?
A: Sometimes, you'll come across an item (pyjamas in our case!) so fabulous that you have to grab them while we can! A pre-order is a purchase for an item that is not yet in stock, but will be dispatched as soon as they reach our warehouse.

Which pyjamas are available for immediate dispatch?
All items are available for immediate dispatch.

How does pre-order items work?
To secure your item, full payment is due at checkout and you will receive a confirmation immediately. When your pre-order item reaches our Pyjamily HQ from our manufacturer, we will ship immediately. The dispatch date on pre-order items is approximate and is subject to change, however we will endeavour to meet the dispatch date on the listing.

How do I know if an item is a pre-order?
 All pre-order items will be marked at the top of the description with 'PLEASE NOTE THIS IS A PRE ORDER ITEM' and will have an estimated dispatch date in the description. 

 I want to order a non pre-order item and a pre-order item, how does delivery work for these?
 If you order more than one item, and any one of them is a pre-order, your entire order won't be shipped until everything is in stock. This is important to note. If there are other items you wish to receive right away, please place two separate orders (one for the pre-order item(s) and one for the in stock items(s).


Can I change the shipping address of my order?
Unfortunately once your order has been placed, it cannot be amended/cancelled. 

Can I cancel my order after placing it?
Unfortunately once your order has been placed, it cannot be amended/cancelled. 
How do I subscribe to your newsletters?
You can subscribe using your email address on the bottom of the Home page.

How can I unsubscribe from your newsletters?
If you no longer want to subscribe to Pyjamily newsletters, you can unsubscribe simply by clicking on the unsubscribe link in one of our newsletters. Please note that once you unsubscribe, it can take up to 7 days for the change to take effect. If you change your mind later and want to subscribe to our newsletters again, please enter your email address at the bottom of the homepage to subscribe.

How do I track the shipment of my order?
Tracking will be available on your dispatch email. Parcels are usually sent via Royal Mail so can be tracked here.

If you did not receive any delivery emails, please check your junk folder. 

How long does it take to receive my order?
The delivery time varies from country to country and depends if your order contains a pre-order item and also on the carrier. For more details regarding delivery times, please click here.

What if my order arrives incomplete, damaged, or defective?
We don't expect this to happen as all orders are quality checked before we sent, but if it does happen, please contact us right away at sales@pyjamily.co.uk, and we will get back to you as soon as possible.

How do we protect your information?
Safeguarding your personal information is our first priority. Pyjamily guarantees 100% secure ordering for all customers.


How to contact us?
We would like to hear from you! If you have any questions, please feel free to contact us by email at sales@pyjamily.co.uk, Facebook (Pyjamily) or Instagram (@pyjamily).